Refund policy

RETURNS AND REFUNDS

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, with tags where applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at lupi@shopnuzzlora.com. If your return is accepted, we’ll send instructions for how and where to send your package. Items sent back without first requesting a return will not be accepted.

Approved returns must be sent to:
Fulfillment Center
13200 Loop Rd
Fontana, CA 92337
United States

Damages and issues
Please inspect your order upon arrival and contact us promptly if an item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exchanges
The fastest way to get a different item is to return the item you have. Once your return is accepted, you can place a separate order for the item you want.

Refunds
We’ll notify you once we’ve received and inspected your return. If approved, you’ll be refunded to your original payment method within 10 business days. Your bank or card issuer may need additional time to process the refund. If more than 15 business days have passed since we approved your return, please contact lupi@shopnuzzlora.com.