Refund policy

RETURNS AND REFUNDS

We have a 7-day return policy. You may request a return within 7 days after receiving your item.

To be eligible, an item must be unused, in the condition received, and in its original packaging. Please keep your receipt or proof of purchase.

To start a return, email lupi@shopnuzzlora.com with your order number. If your return is accepted, we will send return instructions. Items sent back without approval will not be accepted.

For change-of-mind returns, the customer is responsible for return shipping costs. If an item arrives damaged, defective, or incorrect, contact us promptly and we will review the issue and provide the appropriate next steps.

Approved returns must be mailed to:
Fulfillment Center
13200 Loop Rd
Fontana, CA 92337
United States

Exchanges
We do not process direct exchanges. After an eligible return is accepted, you may place a separate order for the item you want.

Refunds
After we receive and inspect an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may require additional time to post the refund. If more than 15 business days have passed since approval, contact lupi@shopnuzzlora.com.